Real-Time Alerts
The moment it matters, the right person knows.
Perceive8 scores every conversation as it happens and fires an alert the instant your rule matches — with the evidence attached, routed to whoever needs to act. Not in a report the next morning.
What sets an alert off
Start from the moments every team shares — then write the rules only your team cares about.
Objections
Price, competitor, or timing — flagged live while the call is still happening, with a suggested response for the rep.
Escalations
Repeat contacts and sentiment crashes route a supervisor into the conversation before the customer has to ask twice.
Churn risk
“Evaluating alternatives” and renewal talk flag the account long before the churn report does.
Compliance gaps
A missed disclosure or forbidden phrase fires an alert and writes an audit-trail entry automatically.
Stalled deals
When a deal goes quiet, the manager gets a nudge before it goes quiet for good.
Your own rule
Write any rule in plain English — the specific moment your team always needs to catch — and Perceive8 watches for it from then on.
Where alerts arrive
Nobody has to switch tools to get the signal — alerts land where your team already is.
In the live dashboard
Alerts land in the streaming session view the moment they fire — severity and the evidence behind them attached.
Workspace owners, admins, and managers get an email when something needs their review.
Slack
Alerts and action items post to the channels your team already watches.
Your AI assistant
Through the MCP server, Claude, Cursor, and other assistants can list, acknowledge, and subscribe to alert notifications.
Who receives them
Every alert routes to the role that can act on it.
Sales managers
Objections, stalls, and pipeline risk route straight to the manager — not buried in a weekly report.
Support supervisors
Escalation risk pings the supervisor while the call is still happening, not from the churn report a month later.
Compliance owners
Gaps are flagged with an audit entry written automatically, so the record builds itself.
From rule to alert in three steps
Write the rule in plain English
Describe the moment that matters — “if a discount above 15% is offered without approval” — no engineers, no workflow gymnastics.
Every conversation is scored live
Each segment of the conversation is evaluated against your rules as it happens — keyword matches and LLM judgment, with confidence scoring.
The alert fires with the evidence
The right person is notified with the moment, the context, and the suggested next move — during the call, not after it.
Stop finding out from the report.
Write your first rule and see it fire on a real conversation — today.