Help Center
How can we help?
Search our guides, ask our AI support agent, or open a ticket and we'll get back to you fast.
Ask us anything — instant answers from our docs
Our support agent is trained on Perceive8 documentation and blog posts. It can explain features, troubleshoot common issues, and open a ticket when you need a human.
Prefer to leave a written request?
Send us the details and our support team will follow up by email — usually within one business day.
Account & Billing
Plans, invoices, seats, and payment methods.
Live Call Monitoring
Setting up call sources and live signal alerts.
Integrations
Connecting your CRM, calendar, and chat tools.
Troubleshooting
Fixes for missed calls, sync errors, and notifications.
Coaching & Scoring
How call scores, rubrics, and coaching notes work.
Security
SSO, data retention, and permission settings.
Popular questions
How do I change my subscription plan?
Go to Settings → Billing → Change Plan. Upgrades apply immediately; downgrades take effect at the next billing cycle.
Why isn't a call showing up in my dashboard?
Most often the call source isn't connected yet, or the recording hasn't finished processing — that typically takes under 5 minutes.
Can I remove a seat mid-cycle?
Yes, from Settings → Team. You'll be credited the unused portion on your next invoice.
How do I reset a coaching rubric?
Managers can edit or reset scoring rubrics from Settings → Coaching → Rubrics at any time.
Still stuck?
Our support team responds within one business day, faster on paid plans.
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